Genetics Conditions of access and use of the website **General information about SizeGenetics LLC, Nad Al Sheba, Dubai, U.A.E.** **1. Identifying data: information services and e-commerce** **In accordance with Article 10 of Law 34/2002 on Information Services and Electronic Commerce, it is hereby announced** that GENETICS LLC, registered in Nad Al Sheba, Dubai, United Arab Emirates, is a company that offers its services through various platforms. The business activities of GENETICS LLC include, but are not limited to, genetics and medical diagnostics. **1.1 Partner laboratories and responsibility for evaluations** Genetics obtains its evaluations from partner laboratories in Austria, Switzerland and Spain. It is expressly pointed out that Genetics is neither responsible for the content nor for the testing of the evaluations. The partner laboratories are all approved and meet the highest requirements of the country-specific regulations. Nevertheless, Genetics is not responsible for the correctness of the evaluation or errors in the analysis evaluation. **1.2 Contact Information and Legal Admission** GENETICS LLC is based in Nad Al Sheba, Dubai, U.A.E. For inquiries or contact, you can use the following address: info@genetics.ae . Alternatively, you can reach us by e-mail at info@genetics.ae. It is confirmed that GENETICS LLC holds the necessary regulatory approvals for its activities issued by the relevant authorities of the United Arab Emirates. **1.3 Registration and Accreditation** GENETICS LLC is registered in the Register of Healthcare Providers and Companies of the United Arab Emirates and has the necessary accreditations. **1.4 Website** GENETICS LLC offers its services through various platforms, including the website http://www.genetics.ae. This website serves as a source of information and interface for customers and interested parties. **Note:** The above information is a paraphrased representation of the original information relating to Genetics LLC, Nad Al Sheba, Dubai, U.A.E., based on the information provided. 1.2 Acceptance and validity of the General Terms and Conditions Both the navigation and the use and/or purchase of services offered on this website confer on you the title of "User" and imply full and unreserved acceptance of each and every one of the General Conditions (hereinafter, the "General Conditions") in force at the moment when you, as a user (hereinafter, the "User"), access the http://www.genetics.ae page (hereinafter, "the Website" or simply "the Web"). GENETICS may, at any time and without prior notice, modify these general conditions by publishing these changes on the website so that the user can take note of them at any time. GENETICS reserves the right to modify, unilaterally and at any time, without prior notice, the presentation, configuration and content of the website, as well as the conditions necessary for its use. Therefore, GENETICS recommends that the user print or save these General Conditions, or at least read them each time they access the website. Likewise, GENETICS reserves the right to suspend or terminate, at any time and without notice, all or part of the services offered on the website. 2. General conditions for the use of the website 2.1 Use of the Website The user undertakes to use the website in accordance with the law, these general conditions and generally accepted correct and moral conduct, as well as in accordance with public order, and to be responsible to GENETICS or third parties for any damage or injury resulting from the non-fulfillment of said obligation. The user will refrain from using the website for illegal or unlawful purposes that are contrary to the purposes set out in these General Conditions and that may affect the rights and interests of third parties, or in any way damage, disable, overload or deteriorate the website or hinder its normal use or the server that hosts the page. In the event that it is necessary to enter a name (hereinafter, the "Login") and a password (hereinafter, the "Password") in order to use some of the services included on the Website, the User undertakes to use them diligently and not to disclose usernames and passwords to third parties and to inform GENETICS as soon as possible of the loss, theft or any other circumstance, that could compromise the confidentiality of the same. 2.2 OBLIGATIONS OF THE USER In general, the user is obliged to comply with these general conditions, as well as the particular precautions or instructions for the use of the website, and to behave in accordance with the law, correct conduct and good faith, to observe the nature of the service offered with reasonable care, not to use the website in any way, that could damage, disable, overload or deteriorate the normal use of the Website, the assets or rights of GENETICS, its suppliers, the other users or, in general, third parties. In particular, and without implying any limitation on the User's obligation in general, in accordance with the above paragraph, for the use of the Website, as well as the Services, the User is obliged to (i) truthfully provide and keep up to date the data provided in the event of registration; (ii) not to enter, store or disseminate on the Website any information or material that is defamatory, abusive, obscene, threatening, xenophobic or incites violence, discrimination based on race, sex, ideology, religion or any other social or personal condition or circumstance (e.g. in health matters) or in any other way contrary to morality, public order, fundamental rights, violates civil liberties, honour, privacy or the image of third parties and, in general, contrary to the law in force Öß; (iii) not to enter, store or disseminate any information or material on the Website that may infringe the rights of GENETICS and, in particular, the intellectual and industrial property of third parties; (iv) not to enter, store or disseminate any information or advertising on the Website without the persons authorized to do so in accordance with the law, in particular if the information or advertising contains advertising without prior consent, advertising or unsolicited or unauthorized advertising or spam messages, does not contain viruses or harmful or harmful information, does not contain false or misleading information and, in general, does not contain any information or Advertisements that could interfere with the business of GENETICS. 2.3 LINKS TO OTHER WEBSITES GENETICS may contain links to other websites or third-party web pages that are not controlled by GENETICS or its subsidiaries or companies. These links are provided for informational purposes only. GENETICS assumes no responsibility for the content of the linked websites and assumes no responsibility for any damage or injury resulting from the use of the linked websites. The user accesses these links under his sole responsibility and is subject to the conditions of the respective websites. 3. Protection of personal data 3.1 Privacy Policy To access the Privacy Policy and the personal data collected and processed as part of the use of the Web, please refer to the information contained in the Privacy Policy on the Website. 4. Modification of the General Terms and Conditions GENETICS may modify the Terms and Conditions at any time by posting these changes on the Website. 5. Intellectual and industrial property rights GENETICS is the owner or has the corresponding license for the use of the software used for the provision and consultation of the web page, as well as for the content of the same, including the text and photographs, images, graphics, user interface, trademarks, logos, brand names and distinctive signs, among others. Everything contained on the website is incorporated into the intellectual and industrial property of GENETICS or has a corresponding license. 6. Disclaimer GENETICS is not responsible in any way for damages of any kind that could result from the use of the website and does not guarantee the availability and continuity of the web, as well as the absence of errors in the contents, whatever their cause or the availability of the activity. GENETICS, to the extent permitted by applicable law, will not be able to assume any liability for damages of any kind that could result from the use of the Web, including, but not limited to, damage to computer systems or damage to the user caused by viruses. 7. Modification of these General Terms and Conditions GENETICS may modify these General Conditions by publishing these changes on this page so that the user can become aware of them before browsing or using the website. The General Conditions are available on the website for the user's information and understanding and can be consulted by him at any time. **Conditions for the sale of the services offered on the website by SizeGenetics Llc, Nad Al Sheba, Dubai, U.A.E.** **3.1. Information prior to the conclusion of the contract** These general contracting conditions, together with the "Informed Consent" document and the particular conditions that may be established, specifically govern the relationship between Genetics and the users who contract the services offered through the website. The use or purchase of services offered through the website implies the unreserved acceptance by the user of each and every one of these general conditions, as well as of the particular conditions that govern the purchase. With respect to the User, he/she accepts that the Genetics Services are limited primarily by the following points derived from genetic research: (i) the majority of research and genetic studies are carried out on the Caucasian population (white race) and, therefore, it is possible that the interpretation given by Genetics is not valid for people of other races; (ii) in continuation of what has been said under (i), the relationship between genetic disease is normally based on ethnic identity and the research is directed towards a limited specific population, so that this research could provide knowledge of a specific population but not of a single member, and likewise the relationship has not been studied in numerous populations and may not be valid for other populations; (iii) genetic research is advancing day by day, and consequently current genetic knowledge about certain diseases or individual diseases may be partial or inaccurate. Therefore, following on from the foregoing, the User expressly acknowledges that Genetics does not guarantee that its services (including results) are free of errors; that they are 100% accurate, reliable and risk-free; that they have continuity or meet the user's expectations. SizeGenetics informs the user that the procedures for completing the purchase of its services are those described in these General Conditions, as well as those displayed on the screen during navigation. The user declares that he/she is aware of and accepts the aforementioned procedures necessary to access the services offered on the website. The modification and/or correction of the data provided by the user during navigation may be possible and should be done by executing the information contained on the website. The services offered on the website, together with the characteristics and prices, are reproduced in the corresponding online catalog. SizeGenetics reserves the right to decide, at any time, which services and products will be included in the catalog and offered to users on the website. Thus, Genetics may at any time add new services and/or products to those contained on the Website, which, unless otherwise specified, are also subject to the general terms and conditions in force. In addition, SizeGenetics reserves the right to revoke access to any product or service offered on the Website at any time and without prior notice. VERY IMPORTANT: USERS OF THIS WEBSITE MUST BE OVER 18 YEARS OF AGE and should follow the instructions on the different screens of the website to formalize the desired purchase. Likewise, the user will be able to access the web page, but will not be able to formalize a purchase if they are located in a country or territory where current legislation prohibits the use of services such as those of Genetics. In this case, the availability of the Website cannot be qualified as an offer of services provided by Genetics to persons who may access the Website in the said countries or territories. If the services of Genetics are used by minors, it is necessary that the request be made by a parent or a tutor of the minor. If there are no parents or guardians, the tutor must use the services. A tutor wishing to use the services of Genetics for a minor must confirm their authority by sending a scanned copy of their national identity document, the minor's national identity document, if they have one, and the family record book to Genetics. If the affected party(s) does not have a national identity document, a scanned copy of the passport or legal document confirming the identity of the minor and/or parents/guardians should be sent to Genetics. If the examination is commissioned by a legal guardian, the guardianship must be proven by the scanned copy of the court appointment as guardian together with a scanned copy of his/her national identity document and a copy of the minor's national identity document (if the minor has one) submitted electronically. If the party(ies) concerned does not have a national identity document, a scanned copy of the passport or legal document confirming the identity of the minor and/or guardian should be submitted electronically. SizeGenetics assumes no responsibility for the veracity of the statements of those who declare themselves to be legal guardians or tutors of the minor for whom they use any of the services described on the website. Genetics can also not be held responsible for verifying the authenticity of the documents presented by those who conclude contracts on behalf of the minor. SizeGenetics only communicates with users over the age of 18. **3.2. Procedure for the purchase of services** In order to purchase the services offered by SizeGenetics, the user must fill out the registration form with the required data, follow the instructions on the screen to make the choice of the services requested, and after accepting the terms and conditions and the summary of the purchase describing in detail the service(s) to be purchased, the payment details must be provided according to the method of payment indicated. The information provided by the user to SizeGenetics during the contracting process must be complete, accurate and up-to-date. The purchase of this item implies the obligation to return the sample from the same country where it was purchased. If this is not the case for you, please contact us by e-mail at info@genetics.ae, as this may include additional costs. **3.3. Confirmation of the purchased service and instructions for use** Once Genetics receives confirmation of the payment made by the user, within 24 hours the user will receive an email confirming receipt, informing the user of the purchase made and the steps to follow. If, in exceptional cases, the user does not receive a confirmation e-mail within 24 hours, he/she should send an e-mail to Genetics at the e-mail address support@genetics.ae to inform Genetics of the incident. In any case, before formalizing the purchase and/or contracting other services, such as the forum, the user should accept these conditions, which will be available to him at any time on the web page where the purchase was made. In addition, by purchasing any Genetics Service, the User accepts and warrants: (i) that the saliva sample provided is his/her own or that of the person for whom the Service has been contracted and that such person is not subject to any regulation prohibiting the provision of such sample; (ii) that the user does not work for or is in any way connected with insurance or health companies, nor for any other third party that may have a commercial interest in knowing the results of the service contracted with Genetics; and (iii) that the said user has not acquired the service of Genetics for commercial resale, copying, reproduction or use in any form, nor with the aim of criticizing, harming or taking any action against Genetics and its activities.
**Genetics LLC - Return policy ** **How to return a product** Whatever the reason you would like a return, please let us know your concern by sending an email to info@genetics.ae. In the case of refunds, the amount will be credited to the original payment method used for the order. To ensure a smooth process, we ask that you return the items in their original packaging, if possible in the original shipping box. If this is not possible, we recommend that you pack the products carefully to avoid damage during the return. A confirmation email will inform you that your return has been received and the refund is being processed. **Conditions for Returns** The deadline for requesting a return is a maximum of 15 calendar days from the date of receipt of your order. After this period, SizeGenetics LLC will no longer accept returns. For health and hygiene reasons, we cannot accept returned products that are opened, used or not in their original packaging. Likewise, products without original packaging, box or case, as well as missing elements or accessories, are excluded from return. For a successful return, the product must be returned to our facilities. Upon receipt and verification of the product, the refund will be made minus a handling and shipping fee of €50. For products purchased from authorized retailers, please refer to the retailer's return policy to determine if your product is eligible for a refund. **Steps for returns** If you wish to return a product, please follow these steps: 1. Contact our customer service by e-mail: info@genetics.ae. 2. Pack the product(s) in the same condition as when they were received. 3. Upon receipt of the products, they will be checked by the staff of SizeGenetics LLC. If in proper condition, the refund will be made in accordance with the above conditions. The refund will be made through the same payment channel you used when ordering. Keep the invoice of your order to manage returns or exchanges. **Defective or damaged product replacement policy** If you receive a product with manufacturing defects or in poor condition, please contact our customer service immediately. We will provide you with the steps required to replace the defective product. For returns due to damage or manufacturing defects, SizeGenetics LLC will cover the return shipping costs. We do not accept returns of opened or used products unless they are damaged or defective. If you consider a product to be defective due to a manufacturing defect, please send us a photo as proof. We reserve the right to refuse refunds if it is determined that the product has been damaged by the customer. Please keep the invoice for returns or exchanges. **Returns in case of damage in transit** In the event that the product is damaged during transport or handling, we recommend that you check the package for external damage upon receipt. In the event of obvious transport damage, you have the right to refuse acceptance and inform the courier of the reason. If you nevertheless accept the package and later notice damage, please document it with photos that prove the transport damage. **Verlustpolitik** If the kit does not arrive at its destination within 15 calendar days of purchase, please contact our customer service (info@genetics.ae). As soon as we receive confirmation from the transport company that the kit has not been delivered, we will send you a new kit free of charge. For more information, please see our return policy. **Versandpolitik** After successful payment, the package will be shipped within 2 to 5 working days to the delivery address specified when ordering the kit. You will need to return the kit along with the sample for analysis. Shipping to our laboratories is free if the purchase was made in the same country. For international orders, please contact our team at info@genetics.ae. **Return Policy for Raw Data** At SizeGenetics LLC, you have the option to upload raw data files from other companies to gain access to the information we provide. If your file is not compatible and you have already purchased the payment plan, please contact us by email at info@genetics.ae with your information. We will refund you within 24-48 hours via the same payment method. Please note that uploaded files must meet certain requirements in order to be compatible. If your file complies with these conditions, no refund will be issued. However, in some cases, it may not be possible to provide all the desired results. This customized return policy will meet your needs. Make sure it complies with applicable legal requirements and have the policy reviewed by a lawyer if necessary.